Inmates may only place outgoing collect calls to family and friends and cannot receive incoming calls to their facility. ICSolutions is the contracted provider for the calling service and billing. ICSolutions can be contacted with questions at (877) 870-3259.

In order to receive calls from an inmate, a billing account needs to be established unless your local telephone provider will bill collect calls. 

Restrictions
The following restrictions may be applied by the WIDOC to inmate calling:

Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate PIN validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party