Eligibility & Requirements

Friends & Family
There is no application or verification process that must be completed in order to be eligible to receive phone calls from an incarcerated individual.
Incarcerated Individual

All incarcerated individuals are assigned a Personal Identification Number (PIN). Incarcerated individuals must enter their PIN to initiate a phone call and are responsible for all calls made using their assigned PIN. Friends and family do not need to know an incarcerated individual's PIN to fund a phone account.

Custom call features (e.g., 3-way calling, call forwarding) are not permitted.

Conduct & Monitoring
Incarcerated individuals are provided access to telephones subject to limitations and restrictions to ensure the security and orderly management of the facility, and to protect the public. Incarcerated individuals may not use the telephone system to continue or initiate criminal activity.

Scheduling Phone Calls
If you would like to receive a phone call from an incarcerated individual it is your responsibility to coordinate with them through other means (mail, email, or visiting, etc.).

Receiving Phone Calls
When you receive a phone call from an incarcerated individual, you will hear a pre-recorded message that will identify the facility the call is coming from and name of the incarcerated individual whom is calling you. After the message concludes you will have the option to accept or deny the call.

If it is a collect call and you don't have a Securus account, you will be prompted to create one.

If you choose to create a new account, the received call will be delayed and the incarcerated individual whom is trying to call you will be asked to wait at least 30 minutes before trying to call your number again in order to provide you time to establish an account.

About Phone Calls
Phone calls are limited to 20 minutes in duration. Both parties will hear a message at two intervals during the phone call to alert how much time remains (1 minute, 30 seconds). After 20 minutes have passed or the available funds balance reaches zero, the phone call will automatically disconnect.

Do not attempt a three-way call
Do not try to transfer the call
Do not put the incarcerated individual on hold
Do not use or answer "call waiting"

See the Phone Calls page for policy-related information pertaining to telephone calls with incarcerated individuals.

Inmates
All inmates are assigned an Inmate Personal Identification Number (IPIN). Inmates must enter their IPIN to initiate a phone call and are responsible for all calls made using their assigned IPIN.

Inmates may only call phone numbers on their Personal Allowed Number (PAN) list. The PAN list can have up to 25 phone numbers, and inmate's are responsible for maintaining their list. PAN lists will transfer with inmates when transferring to other DOC prisons.

Family Emergency Calls
All family emergencies must go through the emergency messages process at the prison facility where the inmate is located.

For more details on phone calls from Washington state prisons, please visit the Washington DOC website at https://www.doc.wa.gov/corrections/incarceration/visiting/phone.htm#requirements