Receiving a Phone Call
The service provider for adult in custody phone calls at all Oregon Department of Corrections (DOC) facilities is called ICS Corrections, Inc. The ICS Corrections, Inc. service also enables you to put money on an adult in custody's account through their billing partner Access Corrections.

There are a few things to know when receiving a phone call from an AIC:

Your phone number must be “validated” to receive phone calls and video visits.
You can validate your phone number by setting up a free ICSolutions account through the ICS Corrections, Inc. website and follow the validation instructions.
The maximum length of a call is 30 minutes.
All phone calls are monitored and recorded and may be flagged for review for inappropriate or unauthorized content.

Another way to communicate by phone is to send an adult in custody a voicemail using funds in your pre-paid account with ICSolutions. Once your phone number is validated and a pre-paid account is funded, you can leave a voicemail message for an AIC by calling 1-877-831-0390. You will need to have the 4-digit PIN you created when you set up your online account and the AICs state ID number. Voicemails cost $0.50 per message and can be up to 60 seconds in length.

There are a few different ways to pay for AIC phone calls. Visit our page on Sending Money for information on this topic.

Learn more about AIC phone calls by visiting the DOC Rule on inmate Telephones and visiting our Frequently Asked Questions page on contacting an adult in custody.