ConnectNetwork allows offenders to utilize Offender Phone Accounts (PIN Debit Accounts) that allow them to make calls from a phone account that they control. Funds placed into the Offender Phone Account may be used by offenders to make calls to anyone on their approved call list, and the expense of the call will be deducted from their Offender Phone Account. Offenders can not call cell phone numbers using their debit account.

To make a deposit to an Offender Phone Account through ConnectNetwork, visit ConnectNetwork.com and establish a deposit account. You will need to know the Offender ID number of the offender for whom you wish to make a deposit.

Who Inmates Can Call
Inmates may call family, friends, and legal aid from their approved call list. This includes landlines and cell phone numbers. It is up to the inmate to maintain their call list, which is limited to a maximum of 15 numbers.

You are free to deny any collect or debit call from an inmate.

Security Measures
The VADOC inmate phone system is operated through ConnectNetwork by Global Tel*Link. All calls are recorded and monitored, except properly verified attorney calls.

Call Duration
All calls are limited to 20 minutes to allow inmates fair use of the phones.

Funding Inmate Phone Calls

Inmates may call collect to phone numbers on their approved call list that accept collect calls. This option is limited to a small amount before prompting to create/use one of the following pre-paid methods.

AdvancePay for Family and Friends
As a family member or friend, you can deposit money into a prepaid phone account that you set up to receive collect calls from an inmate.
For more information or to set up a pre-pay phone plan, please visit ConnectNetwork, operated by Global Tel*Link or call them toll-free at 1 (800) 483-8314.

Inmate Pin Debit Accounts
Inmates can use their PIN Debit Account to make calls to anyone on their approved call list. The inmate manages this account and the expense of the call will be deducted from their account accordingly.

If you would like to make a deposit to an inmate’s PIN Debit Account, visit ConnectNetwork and create an account. Select “VA” as the state and “Department of Corrections,” then follow the prompts to finish setting up your account. You will need to know the inmate’s 7-digit state ID number.

To make a deposit to an Inmate Phone Account, visit ConnectNetwork and set up an account. You will need to know the inmate’s 7-digit state ID number.