Debit Phone accounts visit www.vermontpackage.com to deposit money.

Prepaid Phone accounts visit https://www.offenderconnect.com/portal or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

Inmates should be allowed access to a telephone on a regular basis to place calls with family, friends, attorneys, courts and public officials. Telephone lines should be available for inmates to receive privileged communication calls.

Each inmate will be provided with an individual account which will be required for making telephone calls. Ordinarily the Department will not pay for telephone calls. However, in emergency situations the Superintendent of a facility may, in exercise of his/her discretion, authorize a call by an inmate at the facility's expense if the inmate cannot arrange to pay for it.

Procedures for telephone use should take into account the overall security, order and management requirements of the facility, specific programs and individual inmates.  Procedures should also consider facility constraints such as: population, staff, number of telephones, etc. 

Inmate telephone conversations, with the exception of privileged communications, shall be recorded and may be monitored. Each facility shall ensure that inmates receive advance notice of recording and/or monitoring of their telephone calls through:
1. A recorded message at the beginning of each phone call that advises both the inmate and the other party to the call that the call is subject to recording and/or monitoring;
2. The Inmate Telephone System Number Request Form – A statement that the acceptance of an account and use of inmate telephones is deemed as consent to recording and/or monitoring of inmate telephone calls.