Utah Department of Corrections:
CenturyLink is the Inmate Telephone System provider for the Utah Department of Corrections. You must establish a pre-paid account that allows an inmate to call you. Call 888-506-8407 or visit the CenturyLink website to set up an account. You also can find more information about the Inmate Telephone System provided by CenturyLink on the company's website.
ICSolutions is the inmate telephone service provider at the facility where your friend or family member resides. ICSolutions offers you the option to set up one of two account types that enable you to fund (prepay for) calls placed to you by an inmate.
A Prepaid Account enables you to purchase prepaid phone services for receiving phone calls on one specifically designated telephone number (a home phone, cell phone or business phone). The inmate can make calls only to that designated telephone number.
A Debit Telephone Account enables you to purchase prepaid phone services for the inmate. The inmate can then make calls to any telephone numbers that are not restricted by the facility, including your telephone number.
Friends and family should visit ICSolutions.com to set up an account.
The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.
Rates for debit and prepaid calls from Utah state prisons:
Local Calls: .10 per minute
In-state calls: .19 per minute
Out-of-state calls: .19 per minute
If the prison offers a lower local rate, sign up for a local phone number to the prison. When the inmate calls you using the local phone number, the call will automatically be routed to your existing home or cell phone. The cost of the call charged by the prison will be reduced to the lower local rate instead of the high, long-distance rate.
Below you will find general information about the telephone policy at Utah State Prisons
CenturyLink is the Inmate Telephone System provider for the Utah Department of Corrections. You must establish a pre-paid account that allows an inmate to call you. Call 888-506-8407 or visit the CenturyLink website to set up an account. You also can find more information about the Inmate Telephone System provided by CenturyLink on the company's website.\
Warning: The new CenturyLink Inmate Telephone Service IS NOT associated with a company called "IC Solutions" (Inmate Call Solutions or Inmate Call Savings). That company has a name that is nearly identical to that of the company CenturyLink uses to set up prepaid accounts — ICSolutions. Please be sure you are accessing the correct company at the website above when you set up your account.
For questions about the Inmate Telephone System, please contact 801-576-7684 (Utah State Prison) or 435-528-6000 (Central Utah Correctional Facility).
The following restrictions may also be applied by the UDC to inmate calling:
Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes based on inmate classification
Call monitoring, recording, and inmates' use of a PIN (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party