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Tennessee Phone Calls

Below is an excerpt from the Tennessee DOC telephone use policy:

IV. DEFINITIONS:
A. Advance Pay Call: A telephone call made by an inmate to an allowed telephone number where the total cost of the call will be deducted from a prepaid account established with the ITS provider by the called party.
B. Allowed Telephone Number (ATN): A telephone number which is on an inmate's authorized to call telephone number list. (Available at institutions with ITS only.)
C. Collect Call: A telephone call made by an inmate to a telephone number, where the total cost of the call will be the responsibility of the called party.
D. Debit Call: A telephone call made by an inmate to an allowed telephone number, where the total cost of the call will be deducted from the inmate's telephone account. (Available at institutions with ITS only.)
E. ITS: Inmate Automated Telephone System.
F. Remote Call Forwarding Service: A service whereby a call placed to a station in one exchange is automatically forwarded by the service provider through its central office equipment to another station designated by the customer.
G. TTY/TDD: Teletypewriter (telecommunications device for the hearing impaired).
H. Telephone Access Code: Inmate's TDOC identification number.
 

B. Procedures for institutions with ITS equipment:

1. Each inmate shall be furnished with an inmate telephone system instructional booklet which contains data that the inmate needs to know in order to place any type of call. Reception centers shall assume responsibility for providing instructional booklets at intake. These booklets may be amended as necessary.
2. Inmates shall be allowed to specify up to ten telephone numbers for family, friends, etc., on their ATN list. Business telephone numbers, toll-free numbers, cellular telephone numbers, and numbers with remote call forwarding service are not
permitted. Only telephone numbers on the inmate's ATN list shall be processed by
the ITS. Changes in this list may be made through a designated employee according
to a schedule established by the Warden, but no less often than once each quarter.
3. Wardens shall develop institutional procedures detailing how an inmate can add to or change the ATN list on an emergency basis, and for facilitating the transfer of an inmate’s ATN list to another institution when the inmate is transferred. It shall be at the Warden's discretion to determine what constitutes an emergency.

7. Inmates who do not complete and submit an ATN list cannot use the ITS. The
system cannot complete a telephone call unless the called number is in the system's data file under the inmate's "Telephone Access Code."

E. Abuse of Telephone Privilege :

1. Any abuse of telephone usage by an inmate at a TDOC or any privately managed
facility shall be cause for disciplinary action. (See Policies #502.01 and #502.05)
Abuse of telephone usage includes, but is not limited to, the following:

a. Threatening or obscene telephone calls
b. Third Party Calling: When the ITS detects third party calling, the telephone
call shall be terminated. The call detail report (associated with the call) is
appropriately marked identifying the reason for the termination along with
the name of the inmate who has made the telephone call.
c. Call Forwarding: When the ITS detects call forwarding, the telephone call
shall be terminated. The call detail report (associated with the call) is
appropriately marked identifying the reason for the termination along with
the name of the inmate who has made the telephone call.
d. Use of a third party to transfer the telephone call to another telephone
number. Third party calling is detectable by the ITS. When the ITS detects
third party calling, the telephone call is terminated and a message is
transmitted to the system controller in Nashville identifying the “Telephone
Access Code” for the inmate who has made the telephone call.
e. Use of the call forwarding feature on an instrument whose telephone number
is on an inmate's ATN list is forbidden. Call forwarding is detectable by the
ITS. When the ITS detects call forwarding, the telephone call is terminated
and a message is given to the system controller identifying the "Telephone
Access Code" for the inmate who has made the telephone call.
 

GlobalTel Link (GTL) is the phone call provider for Tennessee state facilities.