SaveOnPrisonCalls.com Save On Prison Calls

cheap collect calls from prisons, jails, local phone number

HomeHow It WorksPlansFAQsSupportTermsMinutesSign Up

 
 

Tennessee State Prisons - Inmate Phone Calls

Tennessee Department of Corrections: Phone Calls

Are you paying more than $0.90 per call for calls from an inmate in an Tennessee State Prison? 

If your answer to this question is "Yes," SaveOnPrisonCalls services can help you reduce the cost of the calls from Arizona state prisons.

To save on the cost of prepaid collect calls from Tennessee Department of Corrections State Prisons, you will need a local number.  The prison's phone system can detect call forwarding and will block the phone number if call forwarding is detected. To successfully use a local number, you will need VoIP phone service. A broadband internet connection and a standard phone are required. Do not use the call forwarding feature. If you have a smartphone, there is an app available that will allow you to receive the calls on your smartphone without using call forwarding.

How to save on prepaid collect calls from Tennessee state correctional institutions:

Step 1Sign up for VoiP phone service and choose a local number.

Step 2:  Give the inmate the new phone number. Have the inmate attempt to call the new phone number to get it into the prison calling system. For State and Federal Institutions, the inmate may be required to add the new number to the list of approved numbers.

Step 3:  Contact the phone provider for the institution and set up a prepaid or advance pay account for the new number. Some phone providers require a separate prepaid account for each phone number. A prepaid account is only necessary if the inmate cannot purchase phone credits from their commissary account (telephone debit account).

Step 4:  Start talking for less!

Click Here for additional information on our recommended VoIP phone service plan.

Unlimited VoIP Phone Service

Prison Phone Provider for setting up prepaid accounts:

GlobalTel Link:  Set up prepaid accounts online at OffenderConnect.com

The cost of prepaid collect calls is set by GlobalTel Link (GTL). The rates increase with distance.

Local calls: $0.90 per 15-minute call
IntraLATA:  $3.02 per 15-minute call
InterLATA:  $4.18 per 15-minute call
Interstate:  $3.15 per 15-minute calll

*Rates subject to change and may not include taxes.

Below is an excerpt from the Tennessee DOC telephone use policy:

IV. DEFINITIONS:
A. Advance Pay Call: A telephone call made by an inmate to an allowed telephone number where the total cost of the call will be deducted from a prepaid account established with the ITS provider by the called party.
B. Allowed Telephone Number (ATN): A telephone number which is on an inmate's authorized to call telephone number list. (Available at institutions with ITS only.)
C. Collect Call: A telephone call made by an inmate to a telephone number, where the total cost of the call will be the responsibility of the called party.
D. Debit Call: A telephone call made by an inmate to an allowed telephone number, where the total cost of the call will be deducted from the inmate's telephone account. (Available at institutions with ITS only.)
E. ITS: Inmate Automated Telephone System.
F. Remote Call Forwarding Service: A service whereby a call placed to a station in one exchange is automatically forwarded by the service provider through its central office equipment to another station designated by the customer.
G. TTY/TDD: Teletypewriter (telecommunications device for the hearing impaired).
H. Telephone Access Code: Inmate's TDOC identification number.
 

B. Procedures for institutions with ITS equipment:

1. Each inmate shall be furnished with an inmate telephone system instructional booklet
which contains data that the inmate needs to know in order to place any type of call.
Reception centers shall assume responsibility for providing instructional booklets at
intake. These booklets may be amended as necessary.

2. Inmates shall be allowed to specify up to ten telephone numbers for family, friends,
etc., on their ATN list. Business telephone numbers, toll-free numbers, cellular
telephone numbers, and numbers with remote call forwarding service are not
permitted. Only telephone numbers on the inmate's ATN list shall be processed by
the ITS. Changes in this list may be made through a designated employee according
to a schedule established by the Warden, but no less often than once each quarter.


3. Wardens shall develop institutional procedures detailing how an inmate can add to or
change the ATN list on an emergency basis, and for facilitating the transfer of an
inmate’s ATN list to another institution when the inmate is transferred. It shall be at
the Warden's discretion to determine what constitutes an emergency.

4. Inmates will have access to any attorney on the database populated from the
Tennessee Attorney’s Directory. Any new addition or out-of-state attorneys will be
added by contacting Global Tel*Link, which will ensure verification prior to the
addition being completed.

5. Any called party who is listed on an inmate's ATN list can have their telephone
number removed from the inmate's ATN list. This can be accomplished only by a
written request submit ted to the Warden by the called party. The inmate shall be
furnished a copy of the written request from the party requesting the removal.
6. All telephone calls, collect or debit, shall be limited to no more than thirty minutes.
Long distance debit calls will not be allowed if the inmate's telephone trust fund
account balance is not sufficient to place at least a one minute telephone call.



E. Abuse of Telephone Privilege :

1. Any abuse of telephone usage by an inmate at a TDOC or any privately managed
facility shall be cause for disciplinary action. (See Policies #502.01 and #502.05)
Abuse of telephone usage includes, but is not limited to, the following:

a. Threatening or obscene telephone calls
b. Third Party Calling: When the ITS detects third party calling, the telephone
call shall be terminated. The call detail report (associated with the call) is
appropriately marked identifying the reason for the termination along with
the name of the inmate who has made the telephone call.
c. Call Forwarding: When the ITS detects call forwarding, the telephone call
shall be terminated. The call detail report (associated with the call) is
appropriately marked identifying the reason for the termination along with
the name of the inmate who has made the telephone call.

d. Use of a third party to transfer the telephone call to another telephone
number. Third party calling is detectable by the ITS. When the ITS detects
third party calling, the telephone call is terminated and a message is
transmitted to the system controller in Nashville identifying the “Telephone
Access Code” for the inmate who has made the telephone call.
e. Use of the call forwarding feature on an instrument whose telephone number
is on an inmate's ATN list is forbidden. Call forwarding is detectable by the
ITS. When the ITS detects call forwarding, the telephone call is terminated
and a message is given to the system controller identifying the "Telephone
Access Code" for the inmate who has made the telephone call.
 

 

 

 

 

 

 

Home | How It Works | Plans  | FAQ's | Support | Terms | Minutes | Sign Up

Privacy Policy
 Copyright SaveOnPrisonCalls 2008- 2014 - All Rights Reserved