North Carolina Division of Prisons:
GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be set up for all types of numbers, including cell phones.
Friends and family should visit ConnectNetwork.com to set up an AdvancePay account.
The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.
Rates for calls from North Carolina state prisons:
Local Calls: .10 per minute
In-state calls: .10 per minute
Out-of-state calls: .10 per minute
Below you will find general information about the telephone policy at North Carolina State Prisons
The North Carolina Department of Public Safety, Prisons has a contract with GTL to provide phone service for inmates to communicate with families and friends. If an individual wishes to purchase phone time (for themselves or an inmate), they may do so by using the services offered through ConnectNetwork. ConnectNetwork is GTL's authorized deposit and account management portal. Available deposit methods are listed below:
AdvancePay Prepaid Telephone Accounts
AdvancePay prepaid calling works by placing money on your phone number so that when an inmate calls you, the funds are deducted from the balance on your prepaid account. Detailed account setup instructions are available here.
You have two options to set up or fund a prepaid account with Connect Network:
Web – Visit www.ConnectNetwork.com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more.
Phone – Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account
Western Union – Payments to your GTL AdvancePay account may be made by visiting your local Western Union.
Mail – Payments made to your GTL AdvancePay account may also be made by check or money order. Send payments to:
AdvancePay Service Department
PO Box 911722
Denver, Colorado 80291-1722
Offender Phone Debit Accounts
ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender's PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.
Inmates are able to check their account balance at any time. Once the inmate starts to make a call they are given an option to check account balance or make a call.
To set up or fund an offender phone account visit www.ConnectNetwork.com, 24 hours a day, 7 days a week.