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New York State Prisons
Inmate Phone Calls

New York Department of Corrections:
Telephone Calls

Phone Provider for New York State Prisons

Securus Technologies
An AdvanceConnect™ account with Securus is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates/offenders and have the charges deducted automatically from your prepaid account. A Securus prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities. 

Friends and family should visit to set up an AdvanceConnect account.

Securus Technologies


Call Rates

Phone Call Rates

The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.

Rates for calls from New York state prisons:
Local Calls:  .043 per minute
In-state calls:  .043 per minute
Out-of-state calls:  .043 per minute


General Information

Below you will find general information about the telephone policy at New York State Prisons

The Department’s "Call-Home" program allows offenders to make phone calls as a way to maintain contact with family and friends. The offender may only call you collect. This means you will have to pay for the call.

An offender is only permitted to call persons on their approved telephone list and may only have up to 15 telephone numbers on their approved list at any time. Phone numbers may only be added or deleted at the request of the offender. This is generally done on a quarterly basis when the offender meets with his or her assigned Offender Rehabilitation Coordinator. If, however, you do not wish to receive telephone calls from an offender, you need to notify the facility, in writing, and your name will be entered on the offender’s Negative Correspondence and Telephone List. The offender will be immediately notified in writing that you have been removed from his/her "Telephone List" and that disciplinary action may be taken if the telephone is used in any manner to contact you. In addition, your telephone number will be removed from the telephone system.

According to the type of facility, offenders are generally permitted to make phone calls every day, including holidays, between the hours of 7:00 AM to 11:00 PM. A schedule for phone calls will be established. Calls will automatically be terminated when the facility specific time limit has been reached, preceded by a warning. No call shall exceed 30 minutes. When other offenders are waiting to place calls, a 10 minute limit may be imposed.

Offenders are prohibited from making telephone calls for the purpose of harassing or intimidating any person. Staff and offenders are advised that such telephone calls may violate Federal and/or State laws. Facility Superintendents shall report serious and/or continuing telephone calls of this nature to the proper law enforcement authorities.

Offender telephone calls and telephone conversations are restricted to the telephone number dialed or otherwise placed by or for the offender. Telephone call forwarding, third party phone calls, and calls to 1-800 numbers are prohibited. Offenders are also prohibited from placing calls to pagers). Offenders will be subject to disciplinary action should they violate these rules.

PLEASE NOTE: All offender telephone conversations are subject to electronic monitoring and/or recording by Department personnel. 

List of New York State Prisons

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