Inmate Phone Procedure
Florida prison inmates are not permitted to receive telephone calls. Inmates may place collect calls to approved numbers

When an inmate enters the Florida prison system, he/she will have an inmate telephone account established with a Personal Identification Number (PIN) and be provided with instructions for placing collect calls to family and friends.Inmate phone lists are limited to ten (10) numbers

Inmates are authorized to initiate collect calls to personal land line numbers and personal cell phone numbers. Collect calls to businesses are prohibited. Before an inmate is permitted to place a collect call, she/he must submit the telephone number, name, and address for verification and activation prior to being added to the inmate's approved call list.

Phone Number Approval
Approved call lists can be changed every 6 months, or sooner under specific circumstances provided in the instructions. Each time this list is submitted, all verification information must be included for any additions/changes, as well as those numbers previously approved, the inmate wishes to retain. If only the additions/changes are submitted on the call list, those numbers previously submitted and approved will be deleted. Every new number an inmate requests to be added to the approved call list must be verified and activated before the inmate is allowed to call. If the inmate is unable to complete a call after the number is approved, they should initiate a request through their Classification Office.

If family and friends are unable to receive calls or have other questions regarding receiving calls from an inmate, they may contact their local phone provider or 800-844-6591 Securus Correctional Billing Services, for assistance, or via the web at www.securustech.net

If there is a family emergency, family members are urged to contact the institution's chaplain. The chaplain will notify the inmate and he/she may be granted a special telephone call.

More information on contacting an inmate is available on the FL DOC website.

FDC has 143 facilities statewide, including 50 major institutions, 17 annexes, seven private facilities (contracts for the private facilities are overseen by the Florida Department of Management Services), 34 work camps, three re-entry centers, two road prisons, one forestry camp, one basic training camp, 12 FDC operated work release centers along with 16 more work release centers operated by various private vendors (FDC oversees these contracts). Institutions are geographically grouped into four regions. The Tallahassee Central Office provides support, policy and oversight through the regional directors and their staff to all the facilities.

Click here for an interactive map of Florida State Prisons