California Department of Corrections:
GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be set up for all types of numbers, including cell phones.
Friends and family should visit ConnectNetwork.com to set up an AdvancePay account.
The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.
Rates for calls from California state prisons:
Local Calls: .10 per minute
In-state calls: .14 per minute
Out-of-state calls: .21 per minute
*Cost does not include applicable local taxes and Federal Universal Service fees. Prepaid account set-up fee of $4.75 may apply. All international countries will be at $0.75 per minute, no surcharge.
If the prison offers a lower local rate, sign up for a local phone number to the prison. When the inmate calls you using the local phone number, the call will automatically be routed to your existing home or cell phone. The cost of the call charged by the prison will be reduced to the lower local rate instead of the high, long-distance rate.
To save on the cost of prepaid calls from California State Prisons, you will need a local number. If you have a non-California number, having a local number for the inmate to call will save up to $1.70 per 15-minute call.
If you already have a California phone number, the use of a local number will not significantly reduce the cost of the calls.
All numbers provided are verified and guaranteed to be a local call from the prison.
Below you will find general information about the telephone policy at California State Prisons
From the CA Department of Corrections & Rehabilitation website:
Receiving Calls From Inmates and Wards The CDCR has created a location on the CDCR internet website to use as a reference guide for notices that have been issued to inmates, wards, and family/friends related to receiving collect calls from inmates and wards. This website will be updated as notices are issued.
The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues.
Family and Friends Services:
Family and friends can play a vital role in helping offenders turn their lives around. Set a good example, stay connected, and praise the success of your loved one. Here are resources to help you do that.
Mail, Packages & Calls