| Summary: The cost of collect calls is determined by GlobalTel Link (GTL). The rates increase with distance. From the CA Department of Corrections & Rehabilitation website:
http://www.cdcr.ca.gov/Visitors/Receiving_Calls_From_Inmates_and_Wards.html The CDCR has created a location on the CDCR internet website to use as a reference guide for notices that have been issued to inmates, wards, and family/friends related to receiving collect calls from inmates and wards. This website will be updated as notices are issued. The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-866-770-4896. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues. Receiving Calls From Inmates and WardsThe CDCR has created a location on the CDCR internet website to use as a reference guide for notices that have been issued to inmates, wards, and family/friends related to receiving collect calls from inmates and wards. This website will be updated as notices are issued. The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues. GTL Notices Issued June 2010 – New Rates Effective July 1, 2010 New Inmate Rates at Prisons, Camps, CCF's, and FRCCC New Inmate Rates at Female Family Foundations New Ward Rates at Youth Facilities New Ward Rates at Pine Grove Camp Notice to Inmates Notice to Wards
Family and Friends may contact the GTL toll-free numbers listed below for all questions related to GTL inmate/ward telephone services. GTL has Customer Service numbers for inmate international telephone services. 1-866-770-4896 – Domestic collect calls to the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands 001-888-216-7423 – International calls to Mexico 0808-234-4566 – International calls to United Kingdom | 
