Prepaid Phone Service

The Prepaid Phone Service allows inmates to keep in touch with their family and friends while incarcerated. Inmates can use this service to make phone calls to individuals on their approved telephone list. To be considered for approval on an inmate’s phone list, you must fill out a Visitation/Telephone Contact Request and Authorization Form. Forms must be obtained from the inmate. FORMS CANNOT BE OBTAINED FROM STAFF MEMBERS. Immediate family members with past felony convictions may not apply for approval to be on an inmate’s telephone call list until sixty (60) days after their release from confinement. If the applicant is currently on community supervision, his/her supervising officer must submit written approval directly to the unit. Regardless, approval to be added to an inmate’s telephone call list must also be obtained from the Warden.

Once you are approved, the Unit Visitation Clerk will add your name and phone number to the inmate’s approved phone list. If your application is denied for telephone privileges at the unit level, you can file an appeal by contacting the Director’s Office at:
Arkansas Department of Corrections
Division of Correction
6814 Princeton Pike
Pine Bluff, Arkansas 71602
Telephone: 870-267-6200

Telephone calls are limited to 30 minutes per call, excluding the inmate’s attorney. All calls, except those to an attorney, will be recorded. Three-way calling or call forwarding is not permitted and will be considered an abuse of telephone privileges. This may result in loss of phone privileges.

PREPAID PHONE DEPOSITS OR IVR: You can make deposits of funds by calling the automated telephone service at (501) 474-6460 and following the instructions.

The following restrictions apply to both the Online and Phone Deposits:

► The minimum deposit amount is $10.00 for inmate trust account.
► The minimum deposit amount is $25.00 for a Pre-Pay phone account.
► No more than two (2) payments will be accepted per credit card per week.
► No more than $100 can be deposited from a single credit card per day. Limiting the size of deposits allows the Division to reduce the use of the Inmate Banking System to further criminal activity. If you suspect that your deposit may be involved in criminal activity, please contact the Department’s Internal Affairs at (870) 267-6218 or ADC.IA@DOC.Arkansas.gov.
► No more than four (4) payments will be accepted per inmate per day.
► No more than $100 can be deposited to a single inmate per day. Limiting the size of deposits allows the Division to reduce the use of the Inmate Banking System to further criminal activity. If you suspect that your deposit may be involved in criminal activity, please contact the Department’s Internal Affairs at (870) 267-6218 or ADC.IA@DOC.Arkansas.gov.
► The total amount will be adjusted to allow for the electronic processing of the transaction. This online service is provided by a third party working in partnership with the state of Arkansas. The price of items purchased through this service include funds used to develop, maintain, and enhance the state’s official web portal, Arkansas.gov.
► Visa, MasterCard, and Discover credit cards are accepted.
► Payroll Cards, Prepaid Cards and Reloadable Cards are NOT accepted.
► Please allow two (2) business days for processing to inmate’s account.
► Your name will appear on the inmate’s Trust account statement.

SECURUS PHONE SERVICES:
Deposits of funds are available from the Securus Technologies Website. Deposits can be made online at this website or you can call 1-800-844-6591. Available deposit services include:

AdvanceConnect Prepaid Phone Account
An AdvanceConnect prepaid phone account allows you to receive collect calls from inmates and have the charges deducted automatically from your prepaid account. This account offers the following benefits:

► The maximum funding amount is up to $50.00 per transaction.
► You are able to receive inmate calls as long as funds are available in your account.
► You can add multiple phone numbers to your account so your loved one can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
► Calls will connect to cell phones (subject to facility restrictions).
► You have 24/7/365 access to your account via phone or the Securus website.

Inmate Debit
Inmate Debit is a prepaid calling account that gives inmates the ability to pay for their own telephone calls. Inmate Debit allows you to add funds directly to an inmate’s Securus calling account without having to set up your own account.

► You can fund an Inmate Debit account without having your own calling account.
► Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.

For additional details, please visit the Arkansas Department of Corrections website, online services page:  
https://doc.arkansas.gov/correction/online-services/