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Wisconsin State Prisons
Inmate Phone Calls

Wisconsin Department of Corrections:
Telephone Calls

Phone Provider for Wisconsin State Prisons

Securus Technologies
An AdvanceConnect™ account with Securus is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates/offenders and have the charges deducted automatically from your prepaid account. A Securus prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities. 

Friends and family should visit to set up an AdvanceConnect account.

Securus Technologies


Call Rates

Phone Call Rates

The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.

Rates for calls from Wisconsin state prisons:
Local Calls:  .11 per minute
In-state calls:  .11 per minute
Out-of-state calls:  .11 per minute


General Information

Below you will find general information about the telephone policy at Wisconsin State Prisons

Inmates may only place outgoing collect calls to family and friends and cannot receive incoming calls to their facility. CenturyLink is the contracted provider for this service. CenturyLink can be contacted with questions at (877) 870-3259.

In order to receive calls from an inmate, a billing account needs to be established unless your local telephone provider will bill collect calls. Securus Correctional Billing Services (SCBS) establishes pre-paid billing accounts. You may call SCBS at (800) 844-6591 or visit their website to set up an account.

Inmates are not authorized to open an account, but may send money to an established account through SCBS. In order to do so, the inmate must have the telephone number, account number, and name of the person on the account. Without this information, money cannot be applied to the account. Once an account has been created and funded, please allow up to 24 hours to begin receiving calls.

A touch-tone phone that emits a tone when buttons are pressed is required. Using cell phones, smart phones, or pre-paid phones is not recommended.

WIDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

The following restrictions may be applied by the WIDOC to inmate calling:

Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate PIN validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party

List of Wisconsin State Prisons

Stay Connected With Your Inmate