Inmates may only place outgoing collect calls to family and friends and cannot receive incoming calls to their facility. CenturyLink is the contracted provider for this service. CenturyLink can be contacted with questions at (877) 870-3259.

In order to receive calls from an inmate, a billing account needs to be established unless your local telephone provider will bill collect calls. Securus Correctional Billing Services (SCBS) establishes pre-paid billing accounts. You may call SCBS at (800) 844-6591 or visit their website to set up an account.

Inmates are not authorized to open an account, but may send money to an established account through SCBS. In order to do so, the inmate must have the telephone number, account number, and name of the person on the account. Without this information, money cannot be applied to the account. Once an account has been created and funded, please allow up to 24 hours to begin receiving calls.

A touch-tone phone that emits a tone when buttons are pressed is required. Using cell phones, smart phones, or pre-paid phones is not recommended.

WIDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Restrictions
The following restrictions may be applied by the WIDOC to inmate calling:

Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate PIN validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party