Phone Calls - Telephone Communication
Types of Telephone Contact
All calls that originate from the regular offender telephones must be made collect or the calling party must have set up a pre–paid option or the offender uses the Debit Account.
Collect Calls are billed to your phone using your carrier’s standard pricing per phone call.
Pre–Paid Calls are calls where time has been purchased in advance using ConnectNetwork.
Debit Account” refers to an account where an offender can call any number on their Personal Allowed Number (PAN) list.
Emergency Contact Needs
All family emergencies must go through the facility emergency messages process at your offender’s location. If you have a death in the family or other emergent need to contact your offender, then call the Corrections Counselor. After regular hours, contact the shift officer.
Rules and How To Information
We know that telephone calls are important to maintaining family contacts. These tips will help your phone call stay connected and ensure continued phone contact.
There is a 20–minute telephone call time limit. Both parties will hear a message at three intervals that tells them how much time remains (2 minutes, 1 minute, 30 seconds). After 20 minutes, the telephone call will automatically disconnect.
- Don’t attempt a 3–way call
- Don’t try to transfer the call
- Don’t put the inmate on hold
- Don’t use or answer “call waiting”
- Don’t use a cordless phone
- Don’t press numbers on the touch tone pad during the call
- Don’t stop the conversation for any length of time, even short pauses may result in a disconnect
- VAC encourages households that accept calls from incarcerated offenders to have at least one land line in your residence.
When You Receive a Call
First you hear a pre–recorded message stating the Correction’s Facility name and the name of the offender. At that point you can:
- Accept the collect call
- Deny the collect call
- Set up a prepaid account
If you will be setting up a pre–paid account, the call will be delayed and the inmate will be asked to wait at least 30 minutes before trying to call the number again in order to provide you time to establish an account.
International Telephone Calls
Individual facilities may allow offenders to place international calls. The offender may ask if this is allowed at his or her particular facility and what procedures need to be followed.