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Washington Phone Calls

Calls from a Washington facility to anywhere in the state of Washington are a flat rate of $3.50 or $3.15 per call. A local phone number will not save you any money.

Calls from a Washington facility to an out-of-state number are $4.95 setup fee plus .89 per minute. A phone number anywhere in Washington will save you a lot of money on collect calls.

From the Washington DOC website:

Phone Calls

Offenders initiate phone calls. 

For family emergencies, please use the emergency messages process.

Current security rules require that all calls are recorded, can be monitored and must carry an announcement that the call is from an offender, UNLESS they are legal calls to bona fide attorneys registered with the Washington Bar Association.

Information about Pre-Paid Telephone Calls with Advanced Pay Service

Pre-Paid Telephone Calls with AdvancePay Service

A service exclusively available to Family and Friends.

Calls from offenders must be collect or be pre-paid by a friend or family member.  The Washintgon State inmate telephone service provider, FSH Communications, has enlisted its subcontractor Global Tel*Link (GTL) to administer the  AdvancePay service for those who can not receive a collect call.  This discount service is currently offered to customers receiving calls from inmates at Washington Department of Corrections Institutions.  The program allows customers the ability to set-up a prepaid account and receive calls at a discounted rate, in most cases

CALL CHARGES (excluding taxes and applicable fees)

Collect (calls paid for by the called party which show up on a phone bill):

• Local Collect Call:  $3.50 – flat rate per Completed Collect Call;
• IntraLATA Collect Call:  $3.50 – flat rate per Completed Collect Call;
• InterLATA Collect Call:  $3.50 – flat rate per Completed Collect Call;
• Interstate Collect Call:  $4.95 setup fee + $0.89 per minute per Completed Collect Call.

AdvancePay (discounted call rates, calls pre-paid by the called party)

• Local Collect Call:  $3.15 – flat rate per Completed Prepaid Call;
• IntraLATA Collect Call:  $3.15 – flat rate per Completed Prepaid Call;
• InterLATA Collect Call:  $3.15 – flat rate per Completed Prepaid Call;
• Interstate Collect Call:  $4.95 setup fee + $0.89 per minute per Completed Prepaid Call.

RECEIVING CALLS FROM AN OFFENDER

Collect Calls

If you receive a collect call, you will first hear a pre-recorded message stating the Correction Facility’s name and the name of the offender who is asking you to accept the collect call.  At that point you will be given the following options:

• Accept the collect call
• Deny the collect call
• Set up a prepaid account managed by GTL AdvancePay  (www.gtl.net)
  • Press '4' and setup an account immediately

Pre-Paid Calls

For friends and family that can not receive a traditional collect call, you will be notified that to receive calls from the offender you must set up an AdvancePay account.  If you choose to set up an AdvancePay account, the call will be delayed and the inmate will be asked to wait at least 30 minutes before trying to call the number again in order to allow you time to establish an account.  Please be advised that, based on payment history, some customers may be required to open an AdvancePay account even though a direct billing account may already be established.

HOW TO CREATE AN ADVANCEPAY ACCOUNT

To establish an AdvancePay account, a payment of either $25.00 or $50.00 must be made via credit card*.  Once the account is established, additional payments may be made via credit card by calling 1-800-483-8314. Other forms of payment accepted include: money order, check, Western Union and Money Gram Wire transfers.

*The following transaction fees apply when making a deposit via credit card:

•   $25.00 Deposit               Fee = $4.75
•   $50.00 Deposit               Fee = $9.50
•   $100.00 Deposit             Fee = $19.00

Other government fees and taxes may also apply.

Checks and money orders will be processed with no transaction fee and can be mailed to:

Global Tel*Link AdvancePay Service Dept.
Department 1722Denver,
Colorado 80291-1722

The checks or money order must include the following information:

• Area code & phone number
• Zip code
• Name of DOC Facility

Website: www.GTL.net

When funds on a pre-paid account are low, an automated system will contact customers with the option to add more money to the account.  All transactions occur in real time. When an inmate places a call to a number set up as prepay, funds are deducted from the account as soon as the call is complete.

CALLING RULE

There is a 20-minute telephone call time limit.  Both parties will hear a message at three intervals that tells them how much time remains (2 minutes, 1 minute, 30 seconds).  After 20 minutes, the telephone call will automatically disconnect.

Common Questions and Answers

Do you need assistance with anything related to receiving or paying for inmate telephone calls from a facility?

 For more information or if you have a service or billing issue, contact FSH Communications (inmate@fshcommunications.com) or 1-800-592-9488.  Please be sure to give your name, your telephone number where you are trying to receive the call, the offender’s name and facility.  This information will allow us to assist you and resolve your concern more quickly.

Will I receive a monthly statement for my AdvancePay calls?

Monthly statements are not mailed. Call records will be provided by request. As with all collect call types, we suggest customers keep a log of calls accepted for personal verification.

How can I add money or check the balance of my AdvancePay Account?

Call the GTL Advance Pay Automated System at 1-800-483-8314 or the AdvancePay Customer Service Department at 1-866-230-7761.

What if the inmate is released?  Will I receive a refund for the remaining funds on the account?

Contact the GTL Advance Pay Service Department at 1-866-230-7761.   We require a written request to be mailed or faxed by the owner of the account for a refund. Refunds are processed within 60 business days of receipt of a written request. Refunds must be requested within 90 days of the last call received.

After I have used my $25.00 or $50.00 pre-paid amount, can I cancel the pre-paid account and have collect calls charged through my local telephone company?

Once telephone numbers are set up as a pre-paid account, customers will not be able to switch to another form of billing.

CALLING RULE

There is a 20-minute telephone call time limit.  Both parties will hear a message at three intervals that tells them how much time remains (2 minutes, 1 minute, 30 seconds).  After 20 minutes, the telephone call will automatically disconnect.

Do you need assistance with anything related to receiving or paying for inmate telephone calls from a facility?

 For more information or if you have a service or billing issue, contact FSH Communications (inmate@fshcommunications.com) or 1-800-592-9488.  Please be sure to give your name, your telephone number where you are trying to receive the call, the offender’s name and facility.  This information will allow us to assist you and resolve your concern more quickly.

FSH has provided this list of cautions to help AVOID disconnection during your phone call:

• Don’t attempt a 3-way call
• Don’t try to transfer the call
• Don’t put the inmate on hold
• Don’t use or answer “call waiting”
• Don’t use a cell phone
• Don’t use a cordless phone
• Don’t press numbers on the touch tone pad during the call
• Don’t stop the conversation for any length of time, even short pauses may result in a disconnect