Oregon State Prisons
Inmate Phone Calls


Oregon Department of Corrections:
Telephone Calls

Prison Phone Provider

Prison Phone Provider for setting up prepaid accounts:
Telmate: Set up prepaid accounts online at


The cost of the calls is set by the contracted phone provider. The flat-rate structure includes all taxes and fees. There will be no additional taxes, no monthly maintenance fees, no bill statement fees and no deposit fees for phone accounts. Rates subject to change.

Local calls: $0.16 per minute, up to 30 minute calls
In-state long distance calls: $0.16 per minute, up to 30 minute calls
Out of state long distance calls: $0.16 per minute, up to 30 minute calls

A local number is not necessary and will not reduce the cost of the calls.

General Information

How do I put money onto an inmate’s account?
There are several ways you can deposit funds to an inmate’s phone and/or trust account through Telmate.
Quickest Methods:
               Telmate lobby kiosks. You can go to any facility in Oregon or Idaho (including county and city jails) that has Telmate as its provider and deposit funds using cash, credit or debit card (Visa or MasterCard only).
               Telmate website. Go to and deposit using a credit or debit card (Visa, MasterCard, AMEX and Discover credit cards only).
               Over the phone. You can call Telmate customer service and an agent will gladly assist you with your deposit. Telmate customer service can be reached at 1.866.516.0115.
               Inmate trust transfer. Inmates can also transfer funds from their trust (commissary) account to their prepaid calling account.
Other Options:
               Money Order. To add funds to an inmate’s account using a money order, please include the following information:
·             Inmate’s name
·             Inmate’s SID number
·             Your name
·             Your address
·             Your phone number
·             Where you want the funds deposited (i.e. inmate’s prepaid phone account, inmate’s trust account or your prepaid phone account)
            Send completed money order to:
                         Telmate LLC
                         PO Box 1137
                         Fruitland, ID 83619-1137
               MoneyGram. You can purchase a MoneyGram at any Walmart, KMart, 7-11 and at select grocery stores and gas stations – just give them Telmate’s Express Service Payment Form Receive Code: 7163. Once you purchase a MoneyGram, call Telmate’s customer service team at 1.866-516.0115 and provide them with your receipt number.
Are three-way/conference calls allowed?  
The phone system automatically detects instances of three-way calls and conference calls. Suspected three-way calls are flagged for review by a customer service representative, and if they are confirmed as a three-way call, a fee of $25 is assessed.
Am I allowed to forward calls?
Forwarding occurs any time a call is passed on to another location/number without the original destination remaining actively connected. This includes using phone forwarding features, phone company rerouting, rerouting services provided by outside companies, and similar services provided by VOIP phone providers.
Forwarded calls are treated the same as three-way/conference calls. If a forwarded call is confirmed, a fee of $25 is assessed.

More Commonly Asked Questions & Answers about Inmate Phones

Information for Friends and Family
Orientation, visiting, mail, telephones, Trust Accounts and more!

List of Oregon State Prisons