Nebraska Department of Corrections:
Telephone Calls
ConnectNetwork GTL
GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be set up for all types of numbers, including cell phones.
Friends and family should visit ConnectNetwork.com to set up an AdvancePay account.
The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.
Rates for calls from Nebraska state prisons:
Local Calls: .06 per minute
In-state calls: .06 per minute
Out-of-state calls: .06 per minute
Below you will find general information about the telephone policy at Nebraska State Prisons
USE OF TELEPHONES BY INMATES (AR 205.03)
A. The Director, or appropriate Deputy Director or Warden or person acting in his/her
absence, may limit or suspend inmate calling operations for the protection of the public,
or the safety, security, and good order of a facility, staff, or inmates.
B. Abusing telephone equipment is prohibited. Committing violations of law or the
conspiracy to commit violations of law in association with the use of the ICS shall be
considered a violation of this policy. Disciplinary sanctions may be imposed for violations
of telephone regulations. Telephone privileges may be restricted by a Disciplinary
Committee/Disposition Treatment Team for violations of Code of Offenses or NDCS
policies.
C. Inmates are prohibited from making telephone calls to NDCS staff, Board of Parole
members or staff, other inmates, contract personnel, or volunteers. Staff, contract
personnel, and volunteers are prohibited from accepting telephone calls from inmates.
Only telephone calls to NDCS staff in conjunction with community release check-in
procedures are permitted. No telephone communication is allowed between volunteers
and inmates at NDCS facilities. (The only exceptions are the Community Corrections
Center – Omaha and Community Corrections Center - Lincoln, only if necessary.
Approval is granted on a case-by-case basis by the Warden.)
D. No pager numbers, 411, 600, 700, 800, 900 or 911 numbers are allowed to be added to
the allowed number list. Inmates are permitted to call approved cellular telephone
numbers.
E. Inmate-to-inmate calls are prohibited.
INMATE CALLING SYSTEM PROCEDURES
A. To participate in the Inmate Calling System (ICS), an inmate must complete a Standard ICS Registration Form (Attachment B) for social calls and/or an ICS Special Registration
Form (Attachment C) for confidential calls.
1. Each inmate may submit up to 30 telephone numbers representing social, and
attorney/client calls. Telephone numbers entered into a particular inmate’s
account are strictly limited to the exclusive use by that inmate. Inmates are
prohibited from submitting telephone numbers for use by another inmate.
a. A telephone number submitted for social calling purposes may be
entered on multiple inmate accounts only where a verified immediate
family relationship exists and on just one other non-family member
inmate account as a friend. No telephone number used for social calling
purposes may be entered on more than one inmate account when the
relationships are friends only. The inmate will be notified in writing when
entry of a telephone number on his/her ICS Registration Form is denied.
b. Inmates who have not registered with the ICS must do so in order to be
assigned a PIN and input the desired number. Inmates are required to
sign the ICS Special Registration form in order to use the ICS to call
attorneys.
c. Inmates are not required to submit a registration form to make calls to
the Office of Public Counsel/Ombudsman. Speed-dial 01# is provided to
allow an inmate to call the Ombudsman free of charge. Calls to the
Ombudsman have the same duration limits and confidential status as
attorney/client calls.
2. Attorney telephone numbers will be clearly identified on the ICS Special
Registration form. Unit staff will verify attorney telephone numbers prior to
submitting the ICS Special Registration form to the CSA.
3. Designated unit staff will review and sign the original registration form prior to
forwarding it to the CSA.
4. Completed registration forms must contain the called party’s first and last name,
physical address where they reside, or in the case of Special Registration Form,
the physical address of the business. All information shall be accurate and is
subject to verification prior to or after entry into the ICS database. Submission of
false information may result in disciplinary action and/or restriction of telephone
privileges.
5. Newly committed inmates/safe keepers may submit two phone sheets within the
first 90 days of arrival at the DEC/NCCW/NCYF. Changes (additions/deletions)
to an inmate’s social call list shall be submitted using the Standard ICS
Registration Form. Changes are allowed for social calls once every 90 days,
except for emergencies as defined by this policy. This 90 day time period is
computed as 90 days from the date the inmate signed the most recent ICS
Registration Form. Additions, deletions and changes related to calls to attorneys may be made at any time by submitting a special registration form and shall be
entered and confirmation returned to the inmate within 48 hours of the time a
staff member receives a written request.
6. For verified emergency cases; during normal business hours, an attorney phone
number can be added to an inmate’s approved calling list, most often the same
business day by submitting an ICS Special Registration form to staff.
7. The Warden or designee may authorize emergency changes to the social call list
on a case-by-case basis. Extraordinary circumstances may include verified
family emergencies or the change in a family member’s telephone number.
8. Call list information will be programmed into the ICS database within 3 business
days upon receipt by the CSA. Delays to this time frame may be ordered by the
Warden or designee upon just cause. The CSA will make two copies of the
original ICS Registration Form. The original ICS Registration Form will be sent
by the CSA to the facility records manager for storage in the inmate’s institutional
file. One copy will be retained by the CSA and one copy will be returned to the
inmate with his/her assigned PIN. Changes made for attorneys shall be made
within 48 hours of the receipt of a properly completed ICS Special Registration
form by NDCS staff. Staff members will send an email to the Central System
Administrator with the ICS Special Registration form attached. Between the
hours of 5:00 PM Friday to 8:00 AM Monday and on State-recognized holidays,
facility staff will conduct data entry related to the submission of the ICS Special
Registration form.
B. The CSA will generate each inmate’s confidential four-digit Personal Identification
Number. Inmates are not permitted to use or possess another inmate’s PIN or use
another inmate’s ICS account for any reason. An inmate is not permitted to divulge to
another inmate his/her assigned PIN or call list information. PIN changes may be made
on a case-by-case basis upon approval by the Warden or designee after review of the
circumstances requiring the change.
C. Inmates are not permitted to use the telephone to conduct business enterprise or to make
purchases of any kind. Inmates may use the ICS to communicate with their employers or
with prospective employers in association with work release participation or other release
preparation.
D. All inmate telephone calls placed through the ICS may be processed as collect, debit, or
prepay. Calls placed over the institution telephone system shall be reimbursed to the
state by the inmate at the state contract rate. An indigent status inmate may be permitted
emergency calls when collect calls will not be accepted, provided the inmate signs an
institutional check authorizing reimbursement to the state once sufficient funds are
available on his/her trust account. Each month an indigent inmate will be given a choice
of five stamps or $2.50 debit calling time; however the total accumulation on the ICS will
not be allowed to exceed $10. The inmate must identify his/her choice at the time that
the indigent request is made. Inmates are not permitted to make third-party billing or
credit card calls. Indigent status inmates will be allowed to use select telephones at
community corrections facilities.
More details, Nebraska INMATE TELEPHONE REGULATIONS