Prison Phone Provider for setting up
Securus Technologies: Set up prepaid accounts online at securustech.net
The cost of the calls is set by the contracted
phone provider. In addition to the quoted rate of the call, applicable
taxes and fees may apply. Rates subject to change.
Local calls: $0.75 per 15-minute call
In-state long distance calls: $0.75 per 15-minute call
Out of state long distance calls: $0.75 per 15-minute call
Communication with family, friends and others is important to those who are incarcerated. Phone calls can be made by offenders with good behavior. The following information explains how and when phones may be used.
Offenders can make phone calls
While offenders cannot receive phone calls, phones are available throughout the institution for offender use if the offender is not on restricted status. Through an established vendor, Securus Technologies, Inc., all phones are programmed to process collect calls, debit calls or prepaid calls. Use of the phone is a privilege and misuse may result in a conduct violation or phone restrictions. Offenders cannot place toll-free or three-way calls. Detection of three-way calls may result in disconnection, a block placed on that number or the offender receiving a conduct violation.
How calls are made
Offenders may place a collect call; Securus collect call (Direct-Bill), debit call, or pre-paid call (Advanced Connect). Offenders making calls will be required to use a personal identification number (PIN) via an automated security system. Collect calls give an individual an option to accept the charges, which will show up on their monthly regular phone bill. Securus Collect calls (Direct-Bill) can be set up to accept the charges which will show up on a monthly bill sent by Securus. This option can be set up through phone, email, online or mail with Securus, after a credit check. Cellphones can have a Securus Collect/Direct-Bill account set up to receive calls. Pre-paid time (Advanced Connect) can be purchased by a family member or friend to fund calls to a specific BTN (bill to number), and is set up by phone, email, online or mail with Securus. Cellphones can have a Pre-paid/Advanced Connect account set up to receive calls. Debit minutes can be purchased by an offender in the institution’s canteen or from a kiosk located inside the institution. Debit time can be used for making calls to cellphones as well.
For more information about the phone plans offered by Securus, please visit the company’s website at www.securustech.net. You may also call the company at 800-844-6591 or reach the company by email at firstname.lastname@example.org.
When you answer the phone you will receive an automated message that asks if you wish to accept the offenders call. If you wish to speak to the offender, you should follow the instructions provided. If not, you can hang up and the call will be terminated or you can follow the prompts and block future calls to your residence from a correctional facility. It is important to note that offender phone calls are monitored and recorded for security purposes. Also, for your protection, a recorded message is played throughout the phone conversation that alerts you to the fact that the call is originating from a correctional facility. This message is not intended to annoy, rather, to alert outside parties to the fact that an offender initiated the call.