Arizona Department of Corrections:
ICSolutions is the inmate telephone service provider at the facility where your friend or family member resides. ICSolutions offers you the option to set up one of two account types that enable you to fund (prepay for) calls placed to you by an inmate.
A Prepaid Account enables you to purchase prepaid phone services for receiving phone calls on one specifically designated telephone number (a home phone, cell phone or business phone). The inmate can make calls only to that designated telephone number.
A Debit Telephone Account enables you to purchase prepaid phone services for the inmate. The inmate can then make calls to any telephone numbers that are not restricted by the facility, including your telephone number.
Friends and family should visit ICSolutions.com to set up an account.
The cost of the calls is set by the contracted phone provider. In addition to the quoted rate of the call, applicable taxes and fees may apply. Rates subject to change.
Rates for calls from Arizona state prisons:
Local Calls: .12 per minute
In-state calls: .21 per minute
Out-of-state calls: .21 per minute
If the prison offers a lower local rate, sign up for a local phone number to the prison. When the inmate calls you using the local phone number, the call will automatically be routed to your existing home or cell phone. The cost of the call charged by the prison will be reduced to the lower local rate instead of the higher, long-distance rate.
Below you will find general information about the telephone policy at Arizona State Prisons
If you have not filled out a visitation application form, you will need to fill out the Arizona Inmate Visitation/Phone Application to be put on the inmate's phone list. Click here for the application form.
The newly admitted inmate will remain at the reception center for approximately five days to complete the classification process. During this time, visits and personal telephone calls are not allowed. An inmate may be held at the reception center longer to resolve special needs or address other circumstances.
Visitation and Telephone Privileges
An inmate may visit with identified family members, friends, and clergy who have been selected by the inmate and pre-approved by ADC to visit.
These individuals are also allowed to receive telephone calls from the inmate if they:
Are on the inmate’s approved visitation/telephone list, and
Are willing to pay for telephone calls.
Inmates may not have a telephone card or cell phone and do not have access to email.
Every newly committed inmate completes and submits a Visitation List, identifying up to 20 individuals they would like to have visit them. Before being allowed to visit however, an individual selected by an inmate must complete an Application to Visit an Inmate, Form 911-4 and be approved by ADC. The inmate may send an Application to Visit an Inmate to each person listed on the Visitation List or the individual may access an application at the “Application to Visit an Inmate” link at www.azcorrections.gov. The form must be fully completed (including any criminal background history), signed by the potential visitor and returned by mail to the Visitation Office at the inmate’s assigned Unit; applications may also be submitted online. A $25.00 background check fee payment must be made within 30 days of submitting the application. Applications for minors must be signed by the minor’s parent or legal guardian. Do not send visitation applications to an inmate, completed applications will not be accepted from the inmate. Visitors are allowed on only one inmate visitation list at a time; unless more than one immediate family member is incarcerated. Victims will not be approved to visit.
Upon receipt of the Application to Visit an Inmate, staff will complete a background check for the individual submitting the application. It takes approximately 40 -60 days to complete the process and to officially approve or deny the visitor. If your visitation application or privileges are denied or suspended, you will be sent a letter from the Deputy Warden’s office. To appeal the decision, you must respond in writing to the Warden within 10 work days from the date you receive the letter. All Legal visits shall be conducted in accordance with Department Order #902, Inmate Legal Access to the Courts. As noted in Department Order #915, Inmate Phone Calls, inmates may include foreign consulates on their Visitation List. See the “ADC Policies” link at www.azcorrections.gov.
The hours for visitation and inmate telephone access will vary based upon the inmate’s Unit and the inmate’s Earned Incentive Program Phase Level. For current information, contact the PRISONUNIT where the inmate is housed.
The Inmate Family and Friends Liaison of ADC offers a standard process for receiving, reviewing and responding to complaints from the public concerning inmate related issues in Information Guidebook for Family and Friends of Inmates.